Your Water.
Our Warranty.
We stand behind every drop. Explore our coverage, understand your rights, and learn how to make a claim, quickly and clearly.
Warranty Coverage Overview
Aquaria’s machines are designed to last—and backed by industry-leading warranties to match:
Like any machine, regular care is key.
Our warranty doesn’t apply to:
Aquaria warranties include parts and labor for manufacturing defects on your system.
Not covered
- Routine maintenance (e.g. filter changes, tune-ups)
- Damage from misuse, abuse, accidents, rodents, or pests
- Improper installation or electrical setup
- Non-Aquaria parts, modifications, or third-party repairs
- Natural disasters (e.g. flooding, storms, fire, earthquakes)
- Expedited shipping costs
Note: Damage caused by repairs made by non-Aquaria-authorized service providers is not covered by the warranty.
How to make a claim
Aquaria is revolutionizing how we access water with atmospheric water generation. Our atmospheric water generators produce water where you need it, when you need it.
Locate your proof of purchase.
For shipping-related damage, please retain original packaging and cooperate with our logistics team to file a claim.
Contact Aquaria Support at support@aquaria.world
Explain the issue and share relevant photos or video if needed
Our team or certified local dealer will diagnose the issue
Need Help With Your Warranty?
Whether you're making a claim or just need clarity, our support team is here for you.
Frequently Asked Questions (FAQs)
Your coverage starts on the delivery date, so first locate your proof of purchase. Then email Aquaria Support at support@aquaria.world (or call +1 888-589-4605), describe the issue, and include photos or a short video if you can. Our team or an Aquaria-certified local dealer will diagnose the problem and take it from there. If you bought from a dealer, your warranty is fully valid as long as the dealer is Aquaria-certified — just keep your receipt.
Routine maintenance is part of normal ownership and isn't itself covered by the warranty, but keeping up with it is what keeps your system — and your coverage — in good standing. One thing to know: damage caused by non-approved parts or filters isn't covered by your warranty, so we recommend sticking with genuine Aquaria filters and parts.
The warranty covers defects in parts and workmanship — not wear-and-tear or outside damage. It doesn't cover routine maintenance (like filter changes and tune-ups), damage from misuse, accidents, pests, or improper installation and electrical setup, non-Aquaria parts or modifications, or natural disasters such as flooding, storms, fire, and earthquakes. Expedited shipping costs aren't included, and damage caused by repairs made by anyone other than an Aquaria-authorized service provider isn't covered.
Every Hydropack (S, Hydropack, and X) comes with a 3-year warranty covering both parts and labor when installed by Aquaria or an Aquaria-certified installer, or a 1-year parts warranty when purchased as a unit only, valid in the US and internationally. The Hydropixel is covered for 1 year, also parts and labor, US and international. Coverage begins on your delivery date, and the full policy for each product is available as a PDF on this page.
Get Your Free Water Plan
Two quick steps. We'll send the right system size, expected output for your climate, and exact pricing — usually within one business day.
