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Your Water.
Our Warranty.
We stand behind every drop. Explore our coverage, understand your rights, and learn how to make a claim, quickly and clearly.
Warranty Coverage Overview
Aquaria’s machines are designed to last—and backed by industry-leading warranties to match:
Product
Warranty Duration
Coverage Area
Covered Services
Warranty Page
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Like any machine, regular care is key. Our warranty doesn’t apply to:
- Routine maintenance (e.g. filter changes, tune-ups)
- Damage from misuse, abuse, accidents, rodents, or pests
- Improper installation or electrical setup
- Non-Aquaria parts, modifications, or third-party repairs
- Natural disasters (e.g. flooding, storms, fire, earthquakes)
- Expedited shipping costs
Note: Any repairs made by non-Aquaria-authorized service providers void the warranty.
We stand behind every drop and every machine
Extended Warranty Options
All Aquaria Hydropacks come with a 3-year standard warranty. For added peace of mind, you may purchase an Extended Warranty plan, which provides a full 5 years of total coverage. Check terms below:
You have 1 year from the delivery date to purchase an Extended Warranty
The Extended Warranty replaces the standard 3-year warranty
Coverage begins on the installation or delivery date (whichever is earlier)
Hydropack S
- 5-Year Extended: $999
- 8-Year Extended: $1,499
Hydropack
- 5-Year Extended: $1,749
- 8-Year Extended: $2,599
Hydropack X
- 5-Year Extended: $2,999
- 8-Year Extended: $4,499
Prices in USD. Taxes may apply depending on your location.
How to Make a Claim
Aquaria is revolutionizing how we access water with atmospheric water generation.
Our atmospheric water generators produce water where you need it, when you need it.
Step 1
Locate your proof of purchase
For shipping-related damage, please retain original packaging and cooperate with our logistics team to file a claim.
Step 2
Contact Aquaria Support at support@aquaria.world
Step 3
Explain the issue and share relevant photos or video if needed
FAQs
What if I use a non-Aquaria filter or part?
Using non-approved parts or filters will void your warranty and may cause damage not covered by us.
Is my warranty still valid if I bought from a local dealer?
Yes, as long as the dealer is Aquaria-certified. Please keep your receipt as proof of purchase.
How do I know if my Aquaria machine is still under warranty
Your warranty coverage starts from the delivery date. If you're unsure, contact our support team with your purchase details.
Need Help With Your Warranty?
Whether you're making a claim or just need clarity, our support team is here for you.
